Welcome to the Resources and Frequently Asked Questions page. Here you will find a wealth of information that is not already answered in product descriptions, as well as additional resources that you may need. If you find that you still have a question after perusing this page, remember that you may reach us Monday through Friday, 9am to 5pm Eastern time at (800) 316-7965, (508) 487-6100, or via email ([email protected]).
We do not offer any drop-ship services. All orders are shipped directly to customers and are sent with Atlantic Spice Co name and contact information on boxes or packing slips, in case there are any issues that arise during transit.
Most orders will be shipped the day after receipt of order. Delivery times are based on UPS Ground or US Postal Service. UPS tracking information can automatically be sent if an email address is provided, or estimated delivery can be provided on request.
Only Massachusetts customers that intend to resell products purchased from us need to provide resale information.
Massachusetts customers without resale numbers will be charged sales tax when applicable.
The Code of Federal Regulations listing of major known allergens includes peanuts, soybeans, milk, eggs, fish, crustacea, tree nuts, and wheat. As of February 2017, we no longer package products containing any major known allergens. We do, however, store and sell prepackaged foods items that contain these allergens, explicitly labeled with the common or usual name of the allergen. We made this change in our packaging process to eliminate any concern of cross-contact with allergens.
Our vanilla powder is dextrose (a simple sugar) that has been sprayed with vanilla extractives. It is ideal for flavoring coffee, sprinkling on desserts (similar to powdered sugar), or for use in baking mixes. You can substitute vanilla powder in place of vanilla extract in recipes - use the same amount of powder in place of extract (e.g. 1 tsp powder instead of 1 tsp extract).
We offer only Turkish bay leaves (Lauris nobilis), which is the "true bay leaf" with a classic warm, spicy, Mediterranean flavor. We no longer carry the California bay leaf, which is generally thinner and more attractive in color and shape. The California bay leaf is almost always too camphorous and sharp in taste for most recipes.
Our #1 dill is a higher quality dill weed. It is greener and fresher, with a brighter flavor. Our #2 dill is an import from Egypt. It is an olive green color, with less brightness and a basic dill taste.
Saffron is the stigma picked from the flower of Crocus sativa. Each flower only produces three stigma, and it takes about 75,000 flowers to produce a pound of saffron. There are approximately 500 threads per gram.
The higher the number, the hotter the cayenne pepper. We grade our cayennes at 40 Heat, or 40,000 Scoville Heat Units (SHU), 60 Heat (60,000 SHU), and 90 Heat (90,000 SHU). Cayenne peppers can reach 180,000 to 200,000 SHU. The Scoville scale rates how much a pepper extract must be diluted in sugar syrup until the heat is no longer detectable. For example, our 90 Heat cayenne must be diluted 90,000-fold in order for the heat to no longer be detected.
What are the differences between Lampong and Telicherry black pepper?
Lampong black pepper is a smaller, aromatic peppercorn from Indonesia. It offers a strong, hot peppery taste when cracked or ground. Telicherry black pepper is a larger peppercorn from India. It has a greater complexity to its pepper flavor. It is preferred by the majority of chefs over Lampong.
Arrowroot powder is the edible starch from the "obedience plant" (Maranta arundinacea). It is used like cornstarch to thicken sauces and pie fillings. Unlike cornstarch, arrowroot has no flavor of its own.
What are the differences between Greek and Mexican oregano?
Greek oregano (Origanum vulgare) is true oregano. It is a member of the mint plant family (Lamiaceae) with the typical citrus-like/minty flavor, and is similar - though less intense - to marjoram. Mexican oregano (Lippia graveolens) is a separate plant, in the verbena plant family (Verbenaceae). It has a flavor very similar to true oregano but with a stronger, hot celery-like flavor.
White tea is the leaves of the tea plant, Camellia sinensis, that are picked when the leaf buds are immature. These leaves are lighter in color, hence the term "white" tea. White tea is reputed to be richer in antioxidents than green, oolong, and black teas.
One should use tea within a year of purchase. True teas (from the Camellia sinensis plant) should be stored in glass or tin. Tea may also be frozen in protective packaging if planning to store for longer than one year.
Green tea is the leaves of the tea plant (Camellia sinensis) that have been steamed or heated to halt the oxidation of the leaves. The leaves of the tea plant darken as they oxidize - which is what produces both oolongs and black teas.
Teas have varying levels of caffeine, with white and green teas generally having less caffeine than oolongs, and black teas having the most. Compared to coffee, tea has about half or less the caffeine per cup, and you can remove as much as 80% of the caffeine from your tea by "washing" the leaves (rinsing your leaves with hot water and then immediately draining) before steeping.
What is the difference between essential and fragrance oil?
Essential oils are oils that are distilled or pressed from plant material (e.g. leaves, flowers, roots, seeds, or peels). There is nothing added to an essential oil to extend or preserve the oil. Some essential oils are known as "commercial" and are blends of essential oils (i.e. Lavender 40/45% is a blend of Lavandula angustifolia, lavandin, and Linayl acetate, a naturally-occurring phytochemical found in lavender).
Fragrance oils are blends of compounds (mostly synthetic oils) used for creation of scent in potpourri, candles, soaps, home fragrance products, etc. Custom fragrances can be achieved with synthetic compounds, whereas essential oils are limited to the natural scent palette available.
One side of each tea bag is open, so that the tea bag may be filled with loose tea. Simply place each filled tea bag on a cutting board or clean, heat-resistant surface, and seal with the tip of a hot laundry iron. We have found that, for best results, you should use the cotton setting, or the very highest setting without steam. Sealing takes virtually no time - if you look carefully, however, you will be able to notice that as the heat seal binds, the color of the tea bag will become more opaque.